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Subscription Service

What is a subscription?

You can subscribe and save with all the flexibility you would want on a range of our bundles. This give you the option to have a regular delivery of sweets and we have made it super easy if you would like to swap,, pause or cancel anytime.

How to subscribe

When you are on the product page, simply select ‘subscribe and save’, then choose how regularly you would like a delivery, either every week or every month.

Can I change the product I am subscribed to?

Yes, of course! Simply login to your account, click on ‘Manage Subscriptions’ and scroll down to ‘Products in your subscription’ where you will be able to swap your product to any other bundle in our range. You can upgrade or downgrade to a different bundle and your subscription price will be changed accordingly. 

Can I skip my next order without cancelling my subscription?

Yes, no problem, just go back to your ‘Manage subscription page and scroll down to ‘Manage upcoming orders’. Here you can skip or change the quantity of any upcoming orders. You can skip or resume as many times as you like.

Can I change my delivery address?

No problem, within your ‘Manage Subscriptions’, click on “addressee and shipping information’ and simply update the address here. Once updated, all future orders will be shipped to the new address. You can update and change your address as many times as you like. 

Can I change how often I receive a delivery?

Yes, within your ‘Manage Subscriptions’, you will see ‘order frequency’, just click on this to change how often you would like to receive a delivery.

I have a discount code, why can’t I use this?

Unfortunately, you cannot use discount codes when subscribing to a product as these are already discounted.

Can I cancel my subscription?

We hate to see you go and if you are having any issues with your subscription then please do get in touch with us by emailing support@candykittens.co.uk to see if we can help with anything.

Nonetheless, if you would still like to cancel, within your ‘Manage Subscriptions’, scroll to the bottom and and click on ‘Cancel’ and let us know the reason.

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