Privacy Policy
CANDY KITTENS PRIVACY POLICY
We take the responsibility of looking after your personal information very seriously. This privacy policy will help you to understand how we do that and what your rights are. Please read this policy in conjunction with our Cookies Policy, which should help to explain when and why we collect your personal information, how we use it and why it is so important.
Please note that this policy only applies to personal information we have collected from you and does not apply to personal information collected from your interactions with third parties.
References to “Candy Kittens”, “we” and “us” are to Longaim T/A Candy Kittens, an English company with registered company number 08006749 and whose registered office is at The Sweet Factory, 8 Broadstone Place, W1U 7EP.
For the purposes of this policy, Longaim T/A Candy KIttens, is the Data Controller.
For the purposes of this policy, Longaim T/A Candy KIttens, is the Data Controller.
If you have any questions about this Privacy Policy or want to exercise your rights, please email us at support@candykittens.co.uk, or in writing to:
Data Protection Officer
The Sweet Factory, 8 Broadstone Place, W1U 7EP
WHAT INFORMATION DO YOU COLLECT AND HOW DO YOU DO THIS?
WHAT INFORMATION DO YOU COLLECT AND HOW DO YOU DO THIS?
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services, or to make suggestions and recommendations to you and other users of our site about goods or services that may be of interest to you or them.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns), to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
Our site uses technologies of third-party partners to help us recognise your device and understand how you use our site so that we can improve our services to reflect your interests and serve you advertisements about the products that are likely to be of more interest to you. Our partners collect information about your activity on our site to enable us to:
measure and analyse traffic and browsing activity on our site;
show advertisements for our products to you on third-party sites;
measure and analyse the performance of our advertising campaigns.
DO YOU SHARE MY INFORMATION WITH THIRD PARTIES?
DO YOU SHARE MY INFORMATION WITH THIRD PARTIES?
We share your personal information with a number of third parties to allow us to provide the services we do.
For instance, processing your order involves sharing information with our payment service providers (who process the payment), our warehouse provider (who prepares your order for dispatch), our couriers (who deliver the order to you), our email service provider (who send out the order confirmation email) and our independent review partner (who will email you to invite you to leave a review of your order).
We share your personal information with digital marketing networks and specific services (e.g Facebook Custom Audiences) and various advertising partners to ensure we only show you online advertising that is relevant to you. We use social media platforms and third party advertisers such as Facebook, Instagram and Google to facilitate targeted online marketing and communications for our customers. In these instances, these third parties will be responsible for handling your personal information and their Privacy Policies will set out how they do this.
We use a third-party service provider to serve ads and/or collect data on our behalf across the Internet and sometimes on this Website. Some of these service providers may collect information about your visits to our Website, and your interaction with our products and services to tailor marketing messages on this Website and other sites or to trigger real time interaction, customize this Website or enhance your profile. Some of these service providers may be able to collect personal information that you share with this site via a web form automatically and prior to your pressing a submit button; and they may be able to use information from your visits to this site to send marketing messages to you in a way that may personally identify you. This information is collected through the use of a cookie, a javascript tag and/or pixel, which is industry standard technology used by most major websites. The information collected by these service providers may include your devices IP address, user agent, email addresses (where hashed or otherwise rendered pseudonymous) and other user and device level pseudonymous information. Please keep in mind that your browser settings may not permit you to control the technologies utilized by these third-party companies.
Analysing sales and customer behaviour involves sharing information with our data marketing agency, as well as technology providers who help us understand how we can provide you with better products and a better service.
In all instances, we share only the minimum information required and we have agreements in place with all these partners to ensure that they treat your personal information with the same care that we treat it.
WILL I RECEIVE MARKETING COMMUNICATIONS FROM YOU?
We contact you by email, SMS or whatsapp (if opted in) to let you know about new launches, promotions and other news related to Candy Kittens.
WILL I RECEIVE MARKETING COMMUNICATIONS FROM YOU?
We contact you by email, SMS or whatsapp (if opted in) to let you know about new launches, promotions and other news related to Candy Kittens.
However, you have the right at any stage to change your mind and unsubscribe (or indeed resubscribe). Please see below for details.
HOW CAN I UNSUBSCRIBE FROM COMMUNICATIONS?
You are able to unsubscribe from email communications by clicking the unsubscribe link at the bottom of our emails - or by writing to the data protection officer detailed above.
SMS communications also contain an unsubscribe link, or again you may contact the data protection officer to be manually removed.
CAN YOU ASK TO HAVE YOUR PERSONAL INFORMATION DELETED? (RIGHT TO BE FORGOTTEN)
You have the right to ask us to remove any personal information that you no longer want us to hold (unless we are required by law to retain it).
HOW CAN I UNSUBSCRIBE FROM COMMUNICATIONS?
You are able to unsubscribe from email communications by clicking the unsubscribe link at the bottom of our emails - or by writing to the data protection officer detailed above.
SMS communications also contain an unsubscribe link, or again you may contact the data protection officer to be manually removed.
CAN YOU ASK TO HAVE YOUR PERSONAL INFORMATION DELETED? (RIGHT TO BE FORGOTTEN)
You have the right to ask us to remove any personal information that you no longer want us to hold (unless we are required by law to retain it).
You should make any request by email to support@candykittens.co.uk (or by post to the above address).
We will delete or anonymise any information that is stored by us (or by any third party who processes the data on our behalf).
However, please note that we can only do this when an order is complete - and, after your data has been deleted, we will not be able to identify you, so we cannot accept any returns or answer questions around previous orders etc.
CAN YOU REQUEST YOUR PERSONAL INFORMATION BE PROVIDED IN A CERTAIN FORMAT? (RIGHT OF PORTABILITY)
In addition to the above right of access, you can normally ask us to provide a copy of any information in a commonly used machine-readable format.
COMPLAINTS
If you have any concerns about how we’ve handled your personal information, we invite you to contact our Data Protection Officer at support@candykittens.co.uk
CAN YOU REQUEST YOUR PERSONAL INFORMATION BE PROVIDED IN A CERTAIN FORMAT? (RIGHT OF PORTABILITY)
In addition to the above right of access, you can normally ask us to provide a copy of any information in a commonly used machine-readable format.
COMPLAINTS
If you have any concerns about how we’ve handled your personal information, we invite you to contact our Data Protection Officer at support@candykittens.co.uk
Alternatively, you can contact the UK Information Commissioner’s Office (ICO). You can find details about how to do this on the ICO website at https://ico.org.uk/concerns/or by calling their helpline on 0303 123 1113.
HOW LONG DO YOU KEEP PERSONAL INFORMATION?
We keep your information on our databases in line with our company retention policy and as required to comply with any legislation, until you ask us to delete it or for as long as it is relevant. This means we will delete it for example if you have not interacted with us for a while and we believe you have no intention of doing so in the future.
HOW LONG DO YOU KEEP PERSONAL INFORMATION?
We keep your information on our databases in line with our company retention policy and as required to comply with any legislation, until you ask us to delete it or for as long as it is relevant. This means we will delete it for example if you have not interacted with us for a while and we believe you have no intention of doing so in the future.
The exact time period for keeping your personal information is kept under constant review.
WILL THIS POLICY CHANGE?
This policy may change from time to time and will be updated on this page. The latest date of publication can be found at the bottom of this section.
LAST UPDATED JULY 2024
WILL THIS POLICY CHANGE?
This policy may change from time to time and will be updated on this page. The latest date of publication can be found at the bottom of this section.
LAST UPDATED JULY 2024