FREE DELIVERY FOR ALL ORDERS OVER £20

Delivery & Returns

Deliveries

When will my order be shipped?
All orders placed before 12.30pm (Monday-Friday) will be dispatched the same day. Any orders placed after 12.30pm will be dispatched the next working day.

We will send an email confirmation once this has been picked and packed by our warehouse.

What are my delivery options?
We currently have 2 delivery options available;

Standard delivery: 4-5 working days
Please note: Standard delivery is sent via UK Mail but the final delivery is made by Royal Mail.

Express delivery: Next working day (delivered via DPD)
Please note: Orders placed before 12.30pm will be dispatched the same day. Any orders placed after 12.30pm will be dispatched the next working day.
Deliveries are not made on a weekend so any orders placed on a Friday (before 12.30pm) will arrive on Monday.

Can I track my order?
You can track your order if you select the Express Next Working Day service.
Our Standard service uses UK Mail to collect the parcel and then Royal Mail to make the final delivery, this is an untracked service.

Returns & Refunds 

We have a 30 day return policy. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original unopened packaging.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@candykittens.co.uk.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@candykittens.co.uk.

Return shipping
You will be responsible for paying for your own return shipping costs for returning your item. Return costs are non-refundable.

We do advise using a tracked service to return your order as we don’t guarantee that we will receive your returned item.